Terms & Conditions

Last updated: 25 April 2026

These Terms & Conditions ("Terms") govern your access to and use of VoiceQuoter, a voice-to-quotation service operated as part of the RetailBricks family. By subscribing to or using VoiceQuoter, you agree to these Terms. Please read them carefully.

1. The Service

VoiceQuoter is a software-as-a-service (SaaS) product that allows service businesses to generate professional quotes by speaking into Telegram. The service transcribes voice messages, matches items against your price list, and produces PDF quotes, Gmail drafts, and optional Xero draft quotes.

2. Eligibility

You must be at least 18 years old and operating a legitimate business to use VoiceQuoter. By subscribing, you confirm that the information you provide is accurate and that you have the authority to bind your business to these Terms.

3. Subscription Plans & Pricing

VoiceQuoter is offered on a single subscription plan:

• Monthly: $39 AUD per month, billed monthly
• Annual: $400 AUD per year, billed annually (equivalent to ~$33.33/month)

All prices are in Australian Dollars (AUD) and include GST where applicable.

Subscriptions are billed automatically via Paddle on your chosen billing cycle. You authorise VoiceQuoter to charge the payment method on file at the start of each billing period.

4. DFY Onboarding Add-on

An optional Done-For-You (DFY) Onboarding service is available as a one-time add-on at $499 AUD. This includes a 1:1 screenshare session where we configure your price list, Gmail connection, Xero integration, and run your first test quote together.

The DFY Onboarding fee is a one-time, non-refundable payment once the onboarding session has been completed. If a session is booked but not attended without 24 hours' notice, the fee is forfeited.

5. Fair Use — Single Operator or Branch

"Fair use" means the service is used by a single operator (sole trader, individual employee, or a single branch of a business). You may not share your subscription across multiple operators, locations, or branches under a single subscription.

Examples of permitted use:

• A sole trader using VoiceQuoter for their own quoting
• A single employee at one business location
• A single franchise branch with its own login

Examples of use that require an enterprise arrangement:

• Multiple employees sharing one subscription
• Two or more branches under one subscription
• Reselling or white-labelling VoiceQuoter to other businesses

6. Enterprise & Multi-Branch Operators

Enterprise customers receive custom pricing, volume discounts, a dedicated onboarding session, and priority support. Contact us via Telegram to discuss your requirements.

7. Cancellation & Refunds

• You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
• Monthly subscriptions: no refund for the current month upon cancellation.
• Annual subscriptions: a pro-rata refund may be issued for unused full months at our discretion, provided cancellation occurs within 30 days of the billing date. After 30 days, no refund is issued for the remaining term.
• DFY Onboarding payments are non-refundable once the session has been delivered.

8. Acceptable Use

You agree not to:

• Use VoiceQuoter for any unlawful purpose or in violation of any applicable law
• Attempt to reverse-engineer, copy, or reproduce the service
• Use the service to generate fraudulent or misleading quotes
• Share your login credentials or subscription with other parties
• Overload or interfere with the service infrastructure

VoiceQuoter reserves the right to suspend or terminate accounts that violate these Terms without refund.

9. Your Data

You retain ownership of all data you provide — including your price list, customer details, and quote content. We do not sell your data or use it for advertising. For full details on how we handle your data, refer to our Privacy Policy.

10. Service Availability

VoiceQuoter is provided on a best-efforts basis. We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated where possible. We are not liable for any losses arising from service downtime or interruption.

11. Intellectual Property

All intellectual property in the VoiceQuoter platform — including software, design, and documentation — remains the property of VoiceQuoter and its operators. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the service for your own business purposes.

12. Limitation of Liability

To the maximum extent permitted by Australian law, VoiceQuoter's total liability to you for any claim arising from these Terms or your use of the service is limited to the amount you paid in the three months preceding the claim. We are not liable for indirect, consequential, or incidental damages, including loss of business, loss of profit, or loss of data.

Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law, including guarantees applicable to the supply of services.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we'll update the "last updated" date at the top of this page and notify active subscribers via Telegram. Continued use of VoiceQuoter after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts of Australia.

15. Contact

Questions about these Terms? Contact us via Telegram: t.me/VoiceQuoterbot